APPOINTMENTS ARE REQUIRED FOR DRESS SHOPPING ON WEEKENDS AND IN THE OFF SEASON.
APPOINTMENT BOOKING FEES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCE. IF YOU SHOP PRIOR TO YOUR APPOINTMENT YOU CANNOT USE YOUR BOOKING FEE ON A GOWN PURCHASED AS A WALK IN.
Luxury Appointment: Our Luxury Appointment is available to make prom shopping more relaxed and personalized. Our store books a maximum of five Luxury Appointments per time slot. If shopping with a friend or group, we do not recommend booking at the same time, but at back-to-back times so that each person can have their own prom shopping experience.
To book a Luxury Appointment, a $100 booking fee will be paid at the time of booking. (This amount is discounted $75 off your gown and $25 off accessories when you purchase at your appointment.) While the vast majority of our shoppers find their dream dress, should you not find a gown at your appointment you will forfeit your booking fee. Our team encourages customers who don’t purchase to not feel like you lost the booking fee because you will have tried on gowns for one full hour and will know what colors, styles, and fabrics you like and dislike. With this information, you can best determine which new arrivals suit your style as you are ALWAYS encouraged to come back and see us again!
What’s Included:
- Two hours with the one-on-one assistance of a personal stylist
- Your own fitting room (no waiting in line)
- Unlimited gown try on within your appointment time
- Accompaniment of a maximum of 4 guests
- The booking fee is deducted $75 from the price of your gown and $25 from accessories when purchased at your appointment.
Appointments must be rescheduled a minimum of 24 hours in advance in order to accommodate staffing. Your appointment can be rescheduled a maximum of two times.
| Date | February 3, February 10, February 17, February 24 |
|---|---|
| Time | 9:00am – 11:00am CST, 3:30pm – 5:30pm CST, 5:30pm – 7:30pm CST |
Prompt Shipping and Professional Packing
Through our long-term relationship with UPS, FedEx, DHL and a variety of other top global carriers we can offer various shipping options. Our warehouse staff is highly trained and will be able to pack the items according to the exact and precise specifications. Your products will be subjected to an extensive inspection and be securely packaged before being shipped. We deliver to thousands of customers every day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is evident. These warehouses are located in Europe as much as they are in the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. The majority of orders will be shipped within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is constantly changing. It's not entirely managed by us since we are involved with multiple entities, including the factory and our storage. The stock can change at any moment. Please be aware it's possible your order will be unable to fill once you've placed your order.
Our policy is for 30 days. If you haven't received your product within 30 days, we're not able to issue either a return or exchange.
You are able to return an item in the event that it is not used and in the same condition when you first received it. It should also be returned in its original packaging.
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